About Us
COMPLAINTS, DISPUTES & ARBITRATION
COMPLAINTS
If You have a complaint to make regarding our services, You may contact our customer support by email at [email protected]. We will endeavor to resolve the matter promptly.
DISPUTES
By agreeing to these Terms, and to the extent permitted by applicable law, You agree that any and all past, present and future disputes, claims or causes of action between You and Us arising out of or relating to these Terms, the Service, the formation of these Terms or any other dispute between You and Us, or any of Our licensors, distributors, suppliers or agents and whether arising prior to or after your agreement to this Terms, (collectively, “Dispute/s”) will be governed by the procedure outlined below. You further agree that any arbitration shall not proceed as a class, group or representative action.
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Informal Dispute Resolution
Before filing a claim against us, You agree to try to resolve the Dispute informally by contacting [email protected]. In the same way, before we file a claim against You, We agree to contact You first through the email address You have provided to us during the creation of Your EVO Account. If a Dispute is not resolved within thirty (30) days after the email noting the Dispute is sent, either You or Us may initiate an arbitration proceeding.•
Arbitration Procedure
You have the right to bring unresolved disputes to the Maltese Alternative Dispute Resolution Entity (MADRE) by filing a claim on their website. For further information about MADRE, please visit the Maltese Alternative Dispute Resolution Entity official website at www.madre-online.eu.© 2025 EVO. All rights reserved.
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