KYC Policy | Evo.io

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Know Your Customer (KYC) Policy

Purposes

This Know Your Customer (KYC) Policy outline Evo’s rights and obligations set forth by the Tobique Gaming Commission and relevant international authorities, as well as the necessary measures taken to ensure that:

No underage gambling takes place on the platform.

All customers go through the KYC process.

Politically Exposed Persons (PEP) and sanctioned individuals are identified in a timely manner.

Thorough checks are performed to eliminate the risk of money laundering (ML) and terrorism financing (TF), and misuse of public funds.

Customers gamble recreationally and within their means.

Registration Process

2.1.

Any individual can create an account with Evo as long as they:

Are at least 18 years of age.

Are not located and/or residing in a forbidden country or jurisdiction.

Are not classified as a compulsive or problem gambler.

2.2.

In order to create an account, an individual must provide the following details as a minimum:

Full name.

E-mail address.

Date of birth.

Residential address.

2.3.

Evo has implemented a system that will detect and block individuals under the minimum age of 18 trying to create an account, and any individual that is attempting to register with false and/or invalid information. During the registration process, we also record all available background information on the customer, such as IP address, computer identifier, internet cookies, etc.

Customer Due Diligence (CDD)

3.1.

Evo will take all reasonable steps to ensure that all risks associated with ML, TF, PEP, sanctioned individuals, problem gamblers and identity fraud are identified and eliminated.

3.2.

Automated screening will be performed as soon as the player account is created in order to check whether the registered individual can be classified as PEP or sanctioned individual, or if any adverse media related to the player can be found.

3.3.

The age verification process will commence after registration and must be completed by the customer within 30 days of their first deposit (age verification period), or:

Before the customer wagers more than an equivalent of EUR 2,000 of their own funds.

Before any money is paid out.

3.4.

During the age verification period the customer will be able to deposit funds and gamble but they will not be able to withdraw deposits or winnings from the account until the CDD process has been completed.

3.5.

Accounts will be suspended if:

CDD process is not completed within 30 days of the first deposit;

If CDD process is not completed when a customer hits the EUR 2,000 (or currency equivalent) threshold;

There is a PEP hit pending EDD checks and PEP risk assessment;

The customer is identified as a sanctioned individual;

Adverse media is found about the customer pending EDD checks and/or risk assessment.

3.6.

The CDD process is comprised of the following checks:

Screening for PEP, sanctions and adverse media.

Verification of the customer’s identity using reliable independent documents.

Gathering of supporting information and documentation to prove the customer’s residential address.

3.7.

Customer’s identity can be verified using one of the following documents:

Government issued ID card;

Driving license;

Passport.

3.8.

To verify their residential address customers can provide one of the following documents:

Utility bill;

Bank statement;

Resident certificate issued by local authorities;

Tax document;

Any other official government issued document.

3.9.

The following will not be accepted for identity verification:

Confirmed or suspected fake or forged documents;

Documents that are not full-sized;

Black and white documents;

Expired documents;

Printed images of documents;

Damaged documents;

Documents with hidden data;

Flashed documents;

Documents with Photoshop or other editing software traces;

Images of documents pasted in PDF.

3.10.

General rules for accepting proof of address documents:

Payslips, one-time purchase slips, medical bills and letters cannot be accepted;

The document must be issued in the past 3 months;

The document must be issued in the name of the player account holder and to display an actual physical home address;

Name and logo of the issuer must be visible;

At least two corners of the document must be visible;

Images with Photoshop tags, signs of editing in a malicious way will not be accepted;

Bank statements with hidden sensitive information and/or transactions can be accepted as long as the needed information for the purposes of residential address verification are visible.

Enhanced Due Diligence (EDD)

4.1.

EDD measures are an extra step that will go further than the checks done during the CDD process and will apply in the following cases:

Customer is identified as PEP;

Adverse media has been found in relation to the customer;

There are ML/TF suspicions;

Customer is using fake or stolen identification documents;

Customer originating or residing in high-risk country or jurisdiction;

Customer using high-risk payment method;

Customer is directly or indirectly linked to a sanctioned individual, entity or country;

High losses that are inconsistent with the customer’s usual activity and/or are not in line with the player profile or their documented financial means;

There is a spike in the player activity;

Customers attempting to make no gameplay or low-risk/minimum gameplay withdrawal;

Deposits made with corporate cards;

Deposits made with payment methods belonging to a 3rd party.

4.2.

The EDD checks may include the following:

Requesting additional information to verify the customer’s identity;

Obtaining information about the customer’s source of funds and/or source of wealth;

Enhanced screening;

Self-certified ID;

Notarized documents;

Phone verification;

Senior management and/or MLRO approval prior to the continuation of customer relationship;

Enhanced player account monitoring.

Ongoing Monitoring

5.1.

All customers will be subject to ongoing monitoring for the duration of their relationship with Evo

5.2.

Ongoing monitoring will include, but will not be limited to the following:

Regular screening against PEP, sanctioned individuals and adverse media databases;

Transactional monitoring with the aim to compare the frequency, volume and value of payment transactions and bets with the usual player activity;

Constant monitoring for creation of duplicate or linked accounts.

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